Privacy Policy

last updated : 05/12/2024, 07:34 am

Acceptance of Terms

CharacterBazaar respects the privacy of its users. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services and purchasing characters or character creation services, you agree to the terms of this Privacy Policy.
In compliance with General Data Protection Regulation 2016/679 (the “GDPR”) CharacterBazaar is a "data controller" of your personal information.

Contact Information

For any privacy-related inquiries, please contact us at: contact@characterbazaar.com

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. It is your responsibility to periodically review this page for the latest edition of our privacy terms.

Personal Data Collection

Personal Information We Collect

To provide our character marketplace services, we may collect:
- Your full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (credit card details, PayPal information)
- Business name (for professional contributors)
- Date of birth (for age verification)
- Profile information for character contributors
- Character design preferences and portfolio details

Technical Information Collected

As most modern websites do, to enhance user experience and platform functionality, we collect:
- Browser type and language
- Operating system
- IP address
- Geographical location
- Device type
- Access times
- Unique device and cookie identifiers

Data Usage Purposes

We collect and process your personal data to:
- Administer user accounts
- Process financial transactions
- Enable character purchases and sales
- Facilitate custom character creation
- Provide customer support
- Manage contributor profiles
- Send service-related communications
- Conduct marketing research
- Secure platform operations
- Comply with legal obligations
We may send you marketing emails (when we have legal grounds to do so) to inform you about the launch of new products or services that may be of your interest

Lawful Grounds for Data Processing

- Account creation constitutes consent for data processing
- Marketing communications require explicit consent
- Technical data processing is based on legitimate business interests
- Legal record-keeping follows Indian regulatory requirements
Please be informed that we will never sell or unlawfully process your personal data. Our mission is to provide our clients with quality services and building trust so that security of your personal data is our top priority.

Data Collection Methods

- Direct user submission
- Automated collection via website cookies
- Third-party analytics providers (Google Analytics, etc.)
- User interactions on the platform
We do not collect any sensitive data about you. Sensitive data according to GDPR is the personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
We do not carry out any automated decision-making or any type of automated profiling.
We do not collect any information about criminal convictions and offences.
We do not intend to collect data from anyone under the age of 18. In any case that you think that your child may have shared his/her personal information with us, please, contact us.

Data Sharing and Disclosure

We may share data with:
- Payment processing services
- Platform support and hosting providers
- Tax and financial audit services
- Legal authorities (when required by law)

International Data Transfers

Personal data may be processed internationally, ensuring:
- Compliance with Indian data protection laws
- Secure and limited data sharing
- Purpose-specific data usage

Data Security Measures

The security of your personal information is important for us and we protect it in several ways:
- SSL encryption for data transmission
- Encrypted password storage
- Secured server infrastructure
- Limited employee data access
- Regular security audits
- Confidentiality agreements for staff

Data Retention

We retain personal data:
- While account remains active
- To fulfil service purposes
- To comply with legal and tax requirements

User Rights

In alignment with data protection principles, the GDPR provides the following rights for individuals:
- Access personal data
- Request data correction
- Request data deletion
- Restrict data processing
- Object to data processing
- Withdraw consent
- Request data portability

However, we may still need to retain certain information for record keeping.
- The right to restrict processing.
- The right to withdraw consent (where the lawful ground is consent), where it was given.
- The right to data portability: You may request that we provide all the information we hold on you in a machine-readable format to another company.
- The right to object: You can object to the processing of your data at any time for reasons that arise from your special situation provided the data processing is based on your consent or our legitimate interest or that of a third party. In this case, we will no longer process your data. The latter does not apply if we are able to prove there are compelling, defensible reasons for the processing that outweigh your interests or we require your data to assert, exercise or defend against legal claims.
If you wish to exercise any of the rights mentioned above, please contact us at the following email address: contact@characterbazaar.com It will be free of charge unless your requests are clearly unfounded, repetitive or excessive. In this regard, we may charge you a reasonable fee.
We may need to request from you with specific information when you want to exercise your rights in order to confirm your identity. This is a secure measure.
We will try to respond to you in the term of 1 month but it may take us longer time due to a particular request’s complexity. In this relation, you will be dully notified about for the delay.

Age Restrictions

CharacterBazaar does not intentionally collect data from individuals under 18. Parents/guardians should contact us if they believe a minor has shared personal information.

Cookies

We use cookies to enhance platform functionality. Users can adjust browser settings to manage cookie preferences.

Geographical Specifics

As an India-based platform, we adhere to:
- Indian data protection regulations
- International privacy standards
- Transparent data handling practices

Contact for Privacy Concerns

For any privacy-related queries or to exercise your rights:
- Email: contact@characterbazaar.com
- Response time: Within 30 days

Grievance Redressal

If unsatisfied with our data handling, you may contact:
- Our privacy team first
- Relevant Indian data protection authorities as a subsequent step

Updates and Notifications